Lofamly offers the service to call any company on the behalf of the client concerning the following issues: 1. Billings issues for service provided 2. New services needed by the client 3. Bad services offered by the company
Make Calls on Behalf of the Client: Bad Services Offred
1. Payment: 15 CAD 2. These might be long calls to different departments other than billing issues. Included 3. Take responsibility of the call to be made to the company whose service is badly perceived. 4. Quick search of the alternative service.
Make Calls on Behalf of the Client: New Services Needed
1. Payment: 10 CAD 2. These easy calls without pressure. The wait time might be long but the call remains generally easy. Included 3. Take responsibility of the call to be made to the company from which the client is seeking another/new service 4. Quick search of the alternative service
Make Calls on Behalf of the Client: Billing Issues
1. Payment: 15 CAD + 5 CAD 2. There might be long calls with negotiation and disputes that ends in 3 ways (good, bad and neutral) Included 3.. Take responsibility of the call to the company whose bill is under dispute. A. If the calls ends in a reduction of the bill more than 25 CAD, client must pay another 5 CAD. B. If call ends in no change while bill dispute is less than 100 CAD , or a reduction of less than 25 CAD, then no additional fee C. If client did a mistake that increased the bill to more than 100 CAD, and after dispute the bill is not reduced, we give back 5 CAD from the payment received